Terms of use and purchase conditions
These present Terms of Use and Purchase Conditions (hereinafter, “Terms”) set the terms governing the use of this website (www.muymucho.com) and the purchase of products on it. We kindly ask you before using this website, please read these Terms carefully, as well as our Privacy Policy and Cookie Policy, all available at the website itself.
By using this website or place an order through it, you consent to be bound by these Terms, as well as our Privacy Policy and Cookie Policy, so if you do not agree in accordance with them, you must not use this website.
These terms may be modified, so it is your responsibility to read them periodically to be aware of those in force at the time of using this website or placing your order. In case of if you have any questions, you can contact us by sending an email contact@muymucho.com.
1. Introduction
We inform you that the company HABITUS GLOBAL RETAIL, S.L.U, is the company responsible for centralizing the marketing of the products on this website. Thus, these Terms apply to the relationship between HABITUS GLOBAL RETAIL, S.L.U,, (hereinafter, “HABITUS GLOBAL RETAIL, S.L.U,” or the “Company”) and You (hereinafter, the “Customer”), regarding all transactions carried out on the website www.muymucho.com (hereinafter, “Online Store”).
In compliance with the provisions of article 10 of Law 34/2002, of July 11, on services of the information society and the information and e-commerce, it is informed that the owner of the website www.muymucho.com corresponde a HABITUS GLOBAL RETAIL, S.L.U., con CIF B‑26612754, domicilio social en Sant Esteve Street 29, 08173, Sant Cugat del Vallès, Barcelona, Spain., Registered in the Barcelona Mercantile Registry, in VOLUME 1000466499910, FOLIO 0, SHEET B-650205, First REGISTRATION
You can contact us through the following means:
Email email: contact@muymucho.com
Phone customer service 932890410
2. Data and customer commitment
The information or personal data that the Customer provides to us will be processed in accordance with the provisions of the Policy Privacy and Cookies. By using this website, the Customer consents to the processing of their data and states that they are truthful and correspond to reality. Therefore, the Customer agrees to:
- Use of this website only for make legally valid inquiries or orders.
- Do not place no false or fraudulent order. In in case of evidence of falsity or fraud, we will be authorized to cancel the order and inform the relevant authorities. Likewise, we assume no responsibility for damages and/or expenses that may arise from it.
- Provide us with your email address (email), postal address, and/or other contact details truthfully and accurately. Likewise, the Customer consents that we may use this information to contact you if necessary. If the Customer does not provides all the necessary information, the order cannot be processed.
- Do not place a misuse of this website by intentionally introducing viruses, trojans, worms, logic bombs, or any other technologically harmful or damaging program or material. The Customer will not attempt to gain unauthorized access authorized to this website, the server hosting this page, or any server, computer or database related to our website. Breach of this clause could may involve committing offenses defined by applicable regulations. When placing an order on through this website, the Customer declares to be over 18 (eighteen) years old and legally capable of to enter into contracts.
3. Availability of the service and products
Products offered on this website are only available for the Spanish Mainland territory and the Balearic Islands (the Canary Islands, as well as Ceuta and Melilla, are excluded). If the Customer requests their shipping outside the referred territory, we reserve the right not to accept and/or cancel the order. All orders are subject to product availability. In case of supply difficulties or in case in case of stock shortage, we will inform you by email and refund the Customer any amount that may have been paid.
4. Orders
How is are orders placed?
To place an order, the Customer must follow the online purchase procedure shown on the screen and, once selected the products and completed the necessary information and clicked the "PLACE THE ORDER". Afterwards, the Customer will receive an email acknowledging receipt of their order ("Processing your order") within 24 hours of it. Before submitting the order, the Customer may, at any at any time, review and modify the entered data, as well as correct errors in data entry through the browser's editing and back functions and the order form itself. The Customer You will also be informed by email that the order is being shipped ("Order completed"). Additionally, the Customer can check the status of their order in “My Account”.
In case el Cliente haya cometido un error al introducir sus datos, podrá modificar los mismos en el apartado “Mi Account”, as well as exercising the right to correction provided in our Privacy Policy, by sending an email to contact@muymucho.com; this data will apply for future purchases. If the error refers to for the current order, the Customer must contact Customer Service.
The contract will be considered concluded at the moment HABITUS GLOBAL RETAIL, S.L.U. receives the Customer's acceptance and confirm receipt of it. The electronic document formalizing the contract will be archived by HABITUS GLOBAL RETAIL, S.L.U. and will be accessible to the Customer upon reasonable request through the means contact details indicated in these Conditions
www.muymucho.com does not assumes no responsibility when delivery of an order cannot be made because the provided data is correct or incomplete. If the merchandise is returned to our warehouse due to repeated absence of the customer or other causes beyond HABITUS GLOBAL RETAIL, S.L.U, we reserve the right to charge the transportation costs again. transport or to cancel said order, deducting the transportation costs incurred.
How is who handles shipping and delivery?
At the moment at the time the Customer makes the payment. Shipping costs will vary depending on the chosen shipping method, as as well as based on the size and weight of the order, calculated automatically during the payment process, and before completing the order. Orders and payment confirmations received after 12:00 noon (local time), will be processed the next business day (working days Monday to Friday, excluding holidays marked on the official calendar). We offer the following shipping method:
- Standard* (2-5 days business days) The delivery time for your order is 2 to 5 full business days, starting from the date of placing the order and payment of the corresponding price. The cost of your shipping is determined based on weight, destination (mainland, island).
In the event if it is impossible for us to deliver your order, it will be returned to our warehouses. We we will contact the Customer at the email provided by them, in order to arrange a new delivery date. In the event that four delivery attempts have been made without if delivery had been possible due to a cause not attributable to us, we will understand that the Customer wishes withdraw from the contract and consider it resolved. As a consequence of the contract termination, we will we will refund the Customer all payments related to the order that we have received from the Customer, deducting the transportation and handling costs actually incurred by HABITUS GLOBAL RETAIL, S.L.U. as as a result of failed delivery attempts and the return of the merchandise, which will be delivered within a maximum period of 14 days from the date we consider the contract resolved.
It will be understood that the order has been delivered at the moment the Customer or a third party indicated by the Customer, takes physical possession of the products, which will be evidenced by signing the receipt of order to the delivery address indicated by the Customer. The risks of the products will be borne by the Customer from the moment of delivery.
*Orders of large volume and weight will be delivered at the building entrance. The shipping cost does not include delivery directly to the home nor installation
*Shipping of furniture has a shipping cost of €29.99.
Shipping costs shipping includes applicable taxes and will be itemized in the order summary before the Customer confirms the purchase, along with the total price (products + shipping), all including taxes included.
Is Is it possible to check the order status and order history?
If the Customer has their own account on www.muymucho.com, you can track your orders by visiting “My Account” and clicking on "My orders." There, the Customer can see the order history your orders, as well as their status. If the Customer is not registered and does not have “My Account” area, you can contact Customer Service directly to be informed about the status of your order.
Can we cancel an order?
We reserve the right to cancel any order (even if it has been previously accepted), not being responsible for any damage and/or expense, in the following cases:
- When it has been an involuntary error has occurred in the online store; for example, a payment or stock error;
- When there are reasons to believe that the Customer is minor or the credit card to be used does not meet the requirements described herein Conditions;
- When the payment information provided by the Customer is incorrect or unverifiable.
- When the shipping address provided by the Customer is outside the territory, or the order cannot be delivered to the address provided by the Customer.
In the case of if any of these assumptions are identified, we will duly notify you by email, to effects of being able to resolve the problem before carrying out any action.
Duration of the contract and minimum obligations of the Customer: The sales contract is perfected by a single transaction purchase, with no commitment to stay or minimum duration other than that derived from the payment obligations for the price and receipt of the purchased products. The Customer assumes no obligation of periodic or recurring purchase.
5. Policy on exchanges, returns and/or withdrawal
5.1. Right of withdrawal
If the Customer contracts as a consumer and user, will have the right to withdraw from the contract without needing to justify their decision and without any penalty, within 14 calendar days from the day on which they or a third party on their behalf indicated, other than the carrier, takes physical possession of the products, or, in the case of delivery of multiple goods ordered in the same order and delivered separately, from the physical possession of the last the goods.
5.2. Method of exercise of withdrawal
To exercise the right of withdrawal, the Customer must notify HABITUS GLOBAL RETAIL, S.L.U. of their decision to withdraw of the contract by an unequivocal statement (for example, a letter sent by postal mail, fax, or email). electronic). For this purpose, you may use the following withdrawal form template, although its use is not is mandatory
Withdrawal Form Template of withdrawal
The Customer may also exercise their right of withdrawal through the returns system enabled on the website, accessible via the link "Proceed with my return," provided the communication is clear and unequivocal.
It will be considered the withdrawal period has expired if the communication regarding the exercise of this right is sent before the corresponding period expires
5.3. Consequences of withdrawal
In case of withdrawal by the Customer, HABITUS GLOBAL RETAIL, S.L.U. will refund all payments received from Customer, including, where applicable, the delivery costs corresponding to the standard delivery method minus cost offered, without undue delay and, in any case, no later than 14 calendar days from the date on which it was informed of the decision to withdraw from the contract.
The refund of the returned products, the customer will receive it once we receive the merchandise in our warehouses and we verify their condition.
HABITUS GLOBAL RETAIL, S.L.U. will proceed to make the refund using the same payment method used by the Customer for the initial transaction, unless expressly stated otherwise and provided that it does not incurs any expense as a result of the refund.
However, HABITUS GLOBAL RETAIL, S.L.U. may withhold the refund until it has received the goods, or until the Customer has provided proof of their return, whichever condition is met first.
5.4. Return of goods and return costs
The Customer must return or deliver the products directly to HABITUS GLOBAL RETAIL, S.L.U., without undue delay improperly and, in any case, no later than 14 calendar days from the date on which communicate their decision to withdraw from the contract. The deadline will be considered met if the return is made of the goods before that period has ended.
The refund of the returned products, the customer will receive it once we receive the merchandise in our warehouses and we verify their condition.
The Customer will assume the direct cost of returning the goods. When the customer uses the return label proporcionada por HABITUS GLOBAL RETAIL, S.L.U., a través del sistema de devoluciones on‑line será, con carácter general, €5.99 for return for orders from mainland Spain and the Balearic Islands. *If choosing the bank transfer option instantánea se sumará 1 € coste de devolución. En caso de productos for large size or weight, the cost may be higher; in such case, the Customer will be informed of the exact amount before confirming the return request.
The Customer may choose, if preferred, to organize the return by their own means, assuming in such case the cost direct return, without imposing the use of a carrier or return system specific
*These prices may vary depending on the size or weight of the product to be returned.
IMPORTANT: web purchases can only be returned through this channel. Returns in store will not be accepted physical.
The Customer may choose, if desired, to organize the return by their own means, assuming in such case the cost direct return, without imposing the use of a carrier or return system specific.
To process a return, access the link previous order and fill in the fields with the order ID and your email address.
It will redirect you to a page with the information about your purchase, where you will be asked to select the information related to your return both by withdrawal or breakage.
If you need for more information, you can send an email to contact@muymucho.com
5.5. Exceptions to the right of withdrawal
For reasons of health and hygiene protection, changes or returns of those sealed products will not be accepted that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery, or that show damage or lack a label, in accordance with article 103.e) of the Revised Text of the General Law for the Defense of Consumers and Users
5.6. Decrease in value of the products
The Customer will be responsible for the decrease in value of the products resulting from handling other than necessary to establish their nature, characteristics, and operation. HABITUS GLOBAL RETAIL, S.L.U. may pass on such depreciation in value in the amount to be refunded, after notifying the Customer
6. Prices and taxes
Prices of the products shown on this website are those applicable at the time of purchase. Prices may be subject to change without prior notice, but will not affect orders that have already been accepted. All product prices, shipping costs, and other services include VAT.
Prices of the products on the website include VAT but exclude shipping costs which will be added to the amount total as indicated in clause 4 of these Conditions.
Shipping costs shipping costs are added per order. We will always inform the total price, including all taxes and other costs such as installments and possible delivery charges. The Customer expressly authorizes us to issue the invoice in electronic format, although you may indicate at any time your wish to receive an invoice in paper, in which case, we will issue and send the invoice in that format.
7. Means of payment
The means of accepted payment methods are those detailed below:
- MasterCard
- VISA
- BIZUM
If you try to pay with any other means, we are not responsible for the loss of payment or any other damage caused by the Customer's action. Only payment in Euros is accepted. We commit to protecting personal information of our Customers, and for this, we will encode credit card data. On the other hand, during the purchase process, the Customer's credit card identification number (CVV) is required. The CVV is a 3 or 4 digit numeric value that provides encryption control of the information recorded on the card. This security feature is designed to protect the Customer against fraud. Your CVV is not will be stored in our Systems and the Customer must provide the number each time they make a purchase in www.muymucho.com
When the purchase request and the Customer's data have been verified, the charge will be made effective from their account. When the Customer clicks on “AUTHORIZE PAYMENT,” they confirm that the credit card is theirs or belongs to their legitimate holder. Credit cards will be subject to checks and authorizations by the issuing entity of the cards, but if such entity does not authorize the payment, we are not responsible for no delay or lack of delivery and we will not be able to formalize any contract with the Customer.
8. Customer Service customer
For any inquiry, incident, or claim, the Customer may contact HABITUS GLOBAL RETAIL, S.L.U. through of:
Email email: contact@muymucho.com
Address postal address: Carrera de Sant Esteve 29, 08173, Sant Cugat del Vallès, Barcelona, Spain.
Phone customer service: 932890410
HABITUS GLOBAL RETAIL, S.L.U. will acknowledge receipt of claims submitted and respond to them as soon as possible. as soon as possible.
9. Guarantees
If the Customer contracts as a consumer and user, we offer guarantees on the products we sell through this website, under the legally established terms for each type of product, thus being liable, due to their non-conformity that manifest within three years from the delivery of product. The warranty related to defects caused by use or misuse is excluded. inappropriate, as well as, in general, all those excluded by current legislation.
It is understood that the products conform to the contract as long as (i) they match the description made by we offer and have the qualities we have presented on this website, (ii) be suitable for the uses for which ordinarily be intended for products of the same type and (iii) have the usual quality and performance of a product of the same type that are reasonably expected. The products we sell may may present some variations due to the inherent characteristics of the natural materials used in their manufacture. These characteristics, such as variations in colors, sizes, textures, among others, will not be considered defects or flaws.
Excluded is the warranty related to defects caused by improper use or handling, by incorrect maintenance, modifications or repairs carried out by the Customer or by unauthorized third parties authorized, as well as, in general, all those exclusions permitted by current legislation.
10. Liability and exemption from liability
Nothing in provided in these Conditions shall neither exclude nor limit the liability of HABITUS GLOBAL RETAIL, S.L.U. in cases where it cannot be excluded or limited according to applicable law, particularly in cases of death or personal injury caused by negligence, or in cases of liability for defective products or for non-conformity of the products.
Without prejudice the above, and to the extent permitted by applicable law, the contractual liability of HABITUS GLOBAL RETAIL, S.L.U.'s liability for damages arising from the breach of its obligations shall be limited, in general, to the total amount actually paid by the Customer for the products subject to the contract from which bring about the claim.
All Descriptions, product photographs, information, and materials appearing on this website are provided “as is” and without express or implied warranties except those established legally. Some products may appear slightly larger or smaller than their actual size, due to screen settings and photographic technique.
Other items may be shown larger than their actual size, in order to clearly display the details; or smaller than their actual size, in order to show the entire item. Likewise, the shades color tones in the photographs of the products in the online store may be altered by the resolution of your monitor, which may differ from the actual ones.
We will not be responsible for any damage or loss resulting from a denial-of-service attack, virus, or any other technologically harmful or damaging programs or materials that may affect the computer, equipment computer, data, or Client materials as a consequence of using this website or downloading contents thereof or, where applicable, to those to which it redirects.
11. Force major
We will not be responsible, for any breach or delay in fulfilling any of the assumed obligations, when it is due to events beyond reasonable control (“Force Majeure Cause”). The Force Majeure Causes will include any act, event, failure to act, omission, or accident that is beyond our reasonable control and, among others, the following: Strikes, lockouts, or other protest measures. Civil unrest, riot, invasion, threat or terrorist attack, war (declared or no) or threat or preparations for war. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or any other natural disaster. Inability to use trains, ships, planes, motor transport or other means of transport, public or private. Inability to use systems public or private telecommunications. Acts, decrees, legislation, regulations, or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period in which the “Force Majeure Cause” continues, and we will have an extension of the deadline to fulfill these obligations for a period of time equal to that the “Force Majeure Cause” lasts. we will use all reasonable means to end the “Force Majeure Cause Force Majeure,” or to find a solution that allows fulfilling your obligations despite the “Force Majeure Cause Force Majeure.”
12. Property industrial and intellectual
The Customer acknowledges and agrees that all copyright, registered trademarks, and other industrial and intellectual property rights all content on the website belongs to us or those who granted us a license for its use. use.
The Client does not may use said material differently than we expressly authorize.
13. Communications by in writing
The regulations applicable law requires that some of the information or communications we send be in writing.
The Client, by using this website, consents that most of these communications will be electronic. Thus, therefore, we will contact the Client by email or by posting notices on the website itself. For contractual purposes, the Client consents to use this electronic means of communication and acknowledges fulfillment of the legal requirement of being in writing.
14. Assignment of rights and obligations
The contract is binding both for the Client and for us, as well as for their respective successors, assignees, and successors. The Client may not transfer, assign, encumber, or otherwise transfer a contract or any of the rights or obligations arising from it, without having obtained our prior consent in writing.
We may to transfer, assign, encumber, subcontract, or otherwise transfer a contract or any of the rights or obligations arising from it, at any time during its term, without the Client's rights will be affected in any way. Our failure to require strict compliance any of the obligations assumed by the Client, under a contract or these Terms, or the failure on our part to exercise the rights or actions that may correspond to us, under said contract or the Terms will not imply any waiver or limitation regarding such rights or actions, nor will it exempt the Client from fulfilling such obligations.
No waiver on our part of a specific right or action will imply a waiver of other rights or actions arising from a contract or the Terms. No waiver on our part of any of these Terms or the rights or actions arising from a contract will take effect, unless otherwise established expressly that it is a waiver, and it is formalized and communicated to the Client in writing in accordance with previously provided.
15. Agreement complete and partial invalidity. Waiver
These Terms, and any document expressly referenced therein, constitute the entire agreement existing between the Client and HABITUS GLOBAL RETAIL, S.L.U, regarding their subject matter. Likewise, replace any other previous pact, agreement, or promise agreed upon between the Client and HABITUS GLOBAL RETAIL, S.L.U, verbally or in writing.
The Customer and HABITUS GLOBAL RETAIL, S.L.U, acknowledge having consented to the conclusion of a contract without relying on no statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by both before it, except as expressly stated in these Conditions. Neither the Customer nor HABITUS GLOBAL RETAIL, S.L.U, have any action against any uncertain statement made by the other party, verbal or written, prior to the date of a contract (unless such uncertain statement was made fraudulently) and the only action available to the other party will be for breach of contract, in accordance with the provisions of these Conditions.
If any of these Conditions or any provision of a contract are declared null and void by final ruling issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by such declaration of nullity.
16. Modification of conditions
We reserve the right to review and modify these Conditions at any time. The Customer will be subject to the policies and Conditions in force at the time you use this website or place each order.
17. Claims
You may send your complaints and claims through our contact channel by sending an email to the Email: contact@muyimport.com, being attended by our customer service at as soon as possible and, in any case, within the legally established period.
In this meaning, we inform you that if we have not satisfactorily resolved a claim, the Customer has right to resort to an alternative dispute resolution entity in consumer matters, which has been notified to the European Commission, in accordance with the provisions of the law.
18. Language, applicable law and jurisdiction
The language in the contract between HABITUS GLOBAL RETAIL, S.L.U, and the Customer will be perfected in Spanish.
The use of this website and the contracts for the purchase of products through said website shall be governed by the legislation Spanish. Any dispute arising from or related to the use of the website or these contracts will be subject to the non-exclusive jurisdiction of the courts and tribunals of the Customer's domicile.
The Commission Europe provides consumers with a platform for online dispute resolution at consumer matters, which as a consumer you can use and which is available at the following link: http://ec.europa.eu/consumers/odr/
19. DPO and whistleblowing channel
https://muymucho.denuncias.normativasonline.es/site/denunciaindex