Terms of use and purchase conditions

These terms of use and purchase conditions (hereinafter, “conditions”) establish the terms for which the use of this website (www.muymucho.com) and the purchase of products in it is governed. We pray that before using this website, read these conditions carefully, as well as our Cookies Privacy and Policy Policy, all available on the website itself.

By using this website or making an order through it, you consequently be linked to these conditions, as well as by our Cookies Privacy and Policy Policy, so if you do not agree with the provisions of them, you should not use this website.

These conditions may be modified, so it is their responsibility to read them periodically in order to know those that are in force at the time of using this website or make their order. In case you have any questions, you can contact us by sending an email contact@muyimport.com.

1. Introduction

We inform you that society MUY MUCHO ECOM, S.L. It is the company responsible for centralizing the commercialization of the products of this website. Thus, these conditions are applicable to the relationship between MUY MUCHO Ecom, S.L., (hereinafter, “MUY MUCHO ECOM, S.L. " or the "company") and Vd. (hereinafter, the "client"), in terms of all those transactions that perform on the website www.muymucho.com (hereinafter, "online store"). MUY MUCHO Ecom, S.L., is a commercial entity of Spanish nationality, domiciled in C/ Sant Esteve, 29, 08173 Sant Cugat del Vallès, Barcelona Prat de la Riba, 6 and CIF: B02706141, registered in the Mercantile Registry of Barcelona, ​​to volume 47531, folio 73, sheet B-554749.

2. Customer data and commitment

The information or personal data that the client facilitates will be treated in accordance with the provisions of the privacy and cookies policy. When making use of this website, the client consents to the processing of their data and states that they are truthful and correspond to reality. Therefore, the client undertakes to:

1. Make use of this website only to make legally valid consultations or orders.

2. Do not make any false or fraudulent order. In case of existence of indications of falsehood or fraud, we will be authorized to annul the order and inform the relevant authorities. We also do not assume any responsibility for the damages and/or expenses that may be derived from it.

3. Facilitate your email address (mail), postal address and/or other contact information truthfully and exactly. Likewise, the client consents that we can use such information to contact him, if necessary. If the client does not facilitate all the necessary information, the order cannot be taken.

4. Do not make an improper use of this website through the intention of intention in the same virus, Trojans, worms, logical pumps or any other technologically harmful or harmful program or material. The client will not try to have unauthorized access to this website, to the server on which said page is housed or to any server, computer or database related to our website. Failure to comply with this clause could lead to the commission of infractions typified by the applicable regulations. When making an order through this website, the client declares to be older than 18 (eighteen) years and have legal capacity to enter into contracts.

3. Availability of service and products

The products offered on this website are only available to the Spanish Peninsular territory, and the Balearic Islands (the Canary Islands are excluded, as well as Ceuta and Melilla). In the event that the client requests their shipment outside the aforementioned territory, we reserve the right not to accept and/or annul the order. All orders are subject to the availability of products. In case of supply difficulties or in case of lack of stock, we will inform you by email and reimburse the customer any amount that could have paid.

4. Orders

How are orders made?

To make an order, the customer must follow the online purchase procedure and click on the “Make the order” button. Subsequently, the client will receive an email accusing receipt of his order (“processing your order”) within 24 hours after it. The customer will also be informed, by email, that the order is being sent ("completed order"). Also, the client can check the status of his order in "my account."

In the event that the client has made an error when entering their data, they may modify them in the “My account” section, as well as exercise the right of rectification contemplated in our privacy policy, sending an email to contact@muyimport.com; These data will apply for future purchases. In the event that the error refers to the current order, the client must contact the customer service.

www.m. If the merchandise is returned to our warehouse due to repeated absence of the client or other causes outside of very import ecom, S.L., we reserve the right to collect the transport expenses or cancel said order, subtracting the transport expenses caused.

How is shipping and delivery done?

At the time the client makes the payment. The shipping costs will vary depending on the chosen shipping method, as well as depending on the size and weight of the order, automatically computing during the payment process, and before finishing the order. Those requests and payment confirmations received after 12:00 hours of noon (local time), will be processed on the next business day (working days from Monday to Friday, except the holidays marked in the official calendar.). We have the following shipping method:

*The delivery period of your order is 2 to 5 complete business days, counting from the date of order and payment of the corresponding price. The cost of your shipment is established according to weight, destination (peninsular, insular).

For shipments to the peninsula:

• Standard (2-5 business days): shipping rate of € 3.99 for orders below € 39.99.
• Standard (2-5 business days): Free sending for orders of € 39.99 or higher. 

For shipments to the Balearic Islands:

• Standard (2-5 business days): shipping rate of € 7.99 for orders below € 69.99.
• Standard (2-5 business days): Free sending for orders of € 69.99 or higher. 

For international shipments:

• International standard (4-10 business days): shipping rate of € 9.99 for orders below € 69.99.
• International standard (4-10 business days): shipping rate of € 3.99 for orders between € 69.99 - € 99.99.
• International Standard (4-10 business days): Free shipping for orders exceeding € 99.99.

In the event that we are impossible to deliver your order, it will be returned to our stores. We will contact the client to the email contributed by it, at the end of establishing a new delivery date. For the assumption in which four attempts to give the order had been made without its delivery due to the cause not attributable to us, we will understand that the client wishes to give up the contract and we will consider it resolved. As a consequence of the resolution of the contract, we will return to the client all those payments related to the order, which we would have received by the client, except the additional costs derived from the resolution of the contract, which will be delivered within a maximum period of 14 days from the date we consider the contract resolved.

It will be understood that the order has been delivered at the time when the customer or a third party indicated by the customer, acquires the material possession of the products, which will be accredited by signing the receipt of the order in the delivery address indicated by the customer. The risks of the products will be in charge of the customer from the time of delivery.

*Large volume and weight orders will be delivered on the domicile portal. The shipping cost does not include direct delivery at home or installation.

*Furniture sending has a transport cost of € 29.99.

Is it possible to consult the status of the order and the historical order?

If the client has an own account in www.muymucho.com, you can track your orders visiting "my account" and clicking on "My Orders." There, the client can see the historical of his orders, as well as their state. In the event that the client is not registered and does not have the “my account” space, you can directly contact the customer service to inform you about the status of your order.

Can we cancel an order?

We reserve the right to cancel any order (although previously accepted), not being responsible for any damage and/or expense, in the following cases:

1. When an involuntary error has occurred in the online store; For example, a payment or stock error;

2. When there are reasons to believe that the client is a minor or that the credit card to be used does not meet the requirements described in these conditions;

3. When the payment information provided by the customer is incorrect or not verifiable.

4. When the shipping address provided by the client is from outside the territory, or the order cannot be delivered in the address provided by the client.

In the case of identifying any of these cases, we will notify it properly through email, in order to solve the problem before carrying out any action.

5. Changing policy, returns and/or withdrawal

The client will be entitled to the withdrawal of the request requested within 14 calendar days, after the reception of this.

For reasons for health and hygiene protection, no changes or returns of those prevented products that had been open or despised, with damage or without label will not be accepted.

The reimbursement of the products returned, the customer will receive it once we receive the merchandise in our stores and verify their status.

Customers will not receive the reimbursement of initial shipping costs.

To process a return, access the previous link and fill out the fields with the order ID and your email.

It will redirect you to a page with the information of your purchase, where you will be asked to select the information related to your return both for withdrawal or breakage.

If you need more information, you can send an email to
contact@muyimport.com

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Order returns from Spain have a cost of 5.99 euros per return.

*In the case of choosing the instantaneous transfer option, € 1 return cost will be added.

*These prices may vary depending on the size or weight of the product to be returned.

Important: Web purchases can only be returned through this route. Returns in physical store will not be accepted.

6. Prices and taxes

The prices of the products that appear on this website are those that are applied at the time of purchase. Prices may be subject to changes without prior notice, but will not affect orders that have already been accepted. All products prices, shipping costs and other services include VAT.

The prices of the website products include VAT but exclude shipping costs that will be added to the total amount as indicated in clause 4 of these conditions.

Shipping costs are added at order. We will always inform the total price, including all taxes and other costs such as fees and possible delivery expenses. The client expressly authorizes us to issue the invoice in electronic support, although he can indicate at any time his will to receive an invoice in paper support, in which case, we will issue and send the invoice in said format.

7. Payment means

The accepted means of payment are detailed below:

• Mastercard
• VISA
• Bizum

If you try to pay with any other means, we are not responsible for the loss of payment or any other damage caused by the customer's action. Only payment in euros is accepted. We are committed to protecting the personal information of our clients, and for this we will encode the data of the credit cards. On the other hand, during the purchase process, the identification number (CVV) of the customer credit card is required. The CVV is a value of 3 or 4 numerical digits that provides an information encryption control recorded on the card. This security feature is designed to protect the client against fraud. Your CVV will not be stored in our systems and the customer must provide the number every time you make a purchase in www.muymucho.com

When the purchase application and customer data have been verified, the price charge will be effective in your account. When the client clicks on "Authorize Payment", he confirms that the credit card is yours or is his legitimate holder. The credit cards will be subject to checks and authorizations by the entity issuing them, but if said entity did not authorize the payment, we do not be responsible for any delay or lack of delivery and we will not be able to formalize any contract with the client.

8. Customer service

For any claim or consultation, you must contact us through the following email:

Email: contact@muyimport.com

9. Guarantees

If the customer hires as a consumer and user, we offer guarantees on the products that we sell through this website, in the terms legally established for each type of product, therefore responding to the lack of conformity of them that manifest a period of three years from the delivery of the product. The guarantee regarding those damage caused by use or inappropriate use is excluded, as well as in general all those excluded by current legislation.

It is understood that the products are satisfied with the contract provided that (i) they conform to the description made by us and possess the qualities that we have presented on this website, (ii) are suitable for the uses to which the products of the same type are ordinarily allocated and (iii) present the usual quality and benefits of a product of the same type that are foundationly expected. The products that we market can present some variations due to the characteristics of the natural materials that are used in their manufacture. These characteristics, such as variation in colors, sizes, textures, among others, will not be considered defects or taras.

10. Responsibility and exoneration of responsibility

Unless expressly available in these conditions, our responsibility in relation to any product acquired on the website will be strictly limited to the purchase price of said product. All descriptions, photographs of products, information and materials that appear on this website are supplied "as a true body" and without express or implicit guarantees on them except those legally established. Some products may seem a bit larger or smaller with respect to its real size, due to screen configuration and photographic technique.

Other items can be represented in a size larger than its real size, in order to clearly show the details; or less than its real size, in order to show the full article. Likewise, colored shades in the photographs of the products of the online store can be altered by the resolution of its monitor, being able to differ from the reais.

We will not be responsible for any damage or loss resulting from an attack of denial of service, viruses or any other technologically harmful or harmful program that may affect the computer, computer equipment, data or materials of the client as a result of the use of this website or the discharge of content of the same or, where appropriate, to which the same redirect.

11. Force majeure

We will not be responsible, for any breach or delay in compliance with any of the obligations assumed, when it is due to events that are out of reasonable control ("cause of force majeure"). The causes of force majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following: strikes, employer closures or other claiming measures. Civil shock, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations. Fire, explosion, storm, flood, earthquake, sinking, epidemic, pandemic or any other natural disaster. Impossibility of use of trains, ships, airplanes, motor transport or other means of transport, public or private. Impossibility of using public or private telecommunications systems. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the "cause of force majeure" continues, and we will have an extension of the deadline to fulfill these obligations for a period of time equal to the one that lasts the "cause of force majeure". We will put all reasonable means to end the "cause of force majeure", or to find a solution that allows its obligations to be fulfilled despite the "cause of force majeure."

12. Industrial and intellectual property

The client recognizes and consents that everything Copyright, registered trademark and other industrial and intellectual property rights over all the contents of the website correspond to us or to those who granted us a license for their use.

The client will not be able to make use of said material differently from what we expressly authorize us.

13. written communications

The applicable regulations require that part of the information or communications that we will be written be in writing.

The client, with the use of this website, consents that most of these communications are electronic. Thus, we will contact the client by email or hang notices on the website itself. For contractual purposes, the client consents to using this electronic media of communication and recognizes compliance with the legal requirement of being in writing.

14. Transfer of rights and obligations

The contract is binding both for the client and us, as well as for their respective successors, assignees and cause. The client may not convey, yield, tax or, in any other, transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

We can transmit, yield, tax, subcontract or in any other way to transfer a contract or any of the rights or obligations derived from it, at any time during its validity, without the client's rights being affected in any way. The lack of requirement on our part on the strict fulfillment of any of the obligations assumed by the client, by virtue of a contract or of these conditions, or the lack of exercise on our part of the rights or actions that may correspond to it, by virtue of said contract or of the conditions, will not mean renunciation or limitation in relation to said rights or actions, nor will the client exonerate him to comply with such obligations.

No resignation for our part to a concrete right or action will mean a resignation to other rights or actions derived from a contract or conditions. No resignation for our part to any of these conditions or to the rights or actions derived from a contract will take effect, unless expressly established that it is a resignation, and formalizes and communicates the client in writing in accordance with the above.

15. Complete agreement and partial nullity. Resignation

These conditions, and any document to which express reference is made in them, constitutes the full agreement between the client and MUY MUCHO ECOM, S.L., in relation to their object. They also replace any other agreement, agreement or previous promise agreed between the client and MUY MUCHO ECOM, S.L. verbally or in writing.

The client and MUY MUCHO ECOM, S.L. They recognize having consented to the conclusion of a contract without having trusted any statement or promise made by the other party or that could be inferred from any declaration or written in the negotiations filed by both of them, except for what is expressly mentioned in these conditions. Neither the client nor MUY MUCHO ECOM, S.L. They have action against any uncertain declaration made by the other party, verbal or written, prior to the date of a contract (unless such an uncertain declaration had been made fraudulently) and the only action that the other party will have the other party will be for breach of contract, in accordance with the provisions of these conditions.

If any of the present conditions or any provision of a contract were declared void and without effect by firm resolution issued by competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

16. Modification of conditions

We reserve the right to review and modify these conditions at any time. The client will be subject to the policies and conditions in force at the time you use this website or make each order.

17. Claims

You can send your complaints and claims through our contact route, sending an email to the email: contact@muyimport.com, being attended by our customer service within the shortest possible period and, in any case, within the legally established period.

In this sense, we inform you that, if we had not satisfactorily resolved a claim, the client has the right to go to an alternative resolution of litigation in matters of consumption, which had been notified to the European Commission, in accordance with the provisions of the law.

18. Language, applicable legislation and jurisdiction

The language in which the contract between MUY MUCHO ECOM, S.L. And the client is Spanish.

The use of this website and the products purchase contracts through said website will be governed by Spanish legislation. Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non -exclusive jurisdiction of the courts and courts of the client's domicile.

The European Commission makes available to consumers a platform for the resolution of online claims on consumption, which as a consumer can use and is available in the following link: http://ec.europa.eu/consumers/odr/

19. DPO and Channel of Complaints

https://muymucho.denuncias.normativasonline.es/site/denunciaindex 

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