Terms of Use and Purchase Conditions
These Terms of Use and Conditions of Purchase (hereinafter, the “Terms”) set out the terms governing the use of this website (www.muymucho.com) and the purchase of products on it. Before using this website, please read these Terms carefully, as well as our Privacy Policy and Cookies Policy, all of which are available on the website itself.
By using this website or placing an order through it, you agree to be bound by these Terms, as well as by our Privacy Policy and Cookies Policy. If you do not agree with their provisions, you must not use this website.
These terms may be amended, so it is your responsibility to read them periodically in order to be aware of those in force when you use this website or place your order. If you have any questions, you can contact us by sending an email contact@muymucho.com.
1. Introduction
We inform you that HABITUS GLOBAL RETAIL, S.L.U. is the company responsible for centralising the sale of the products on this website. Accordingly, these Terms apply to the relationship between HABITUS GLOBAL RETAIL, S.L.U. (hereinafter, “HABITUS GLOBAL RETAIL, S.L.U.” or the “Company”) and you (hereinafter, the “Customer”), in relation to all transactions carried out on the website www.muymucho.com (hereinafter, the “Online Store”).
In compliance with the provisions of Article 10 of Law 34/2002 of 11 July on information society services and electronic commerce, we inform you that ownership of the website www.muymucho.com belongs to HABITUS GLOBAL RETAIL, S.L.U., with tax identification number B‑26612754, registered office at Carrera de Sant Esteve 29, 08173, Sant Cugat del Vallès, Barcelona, Spain. Registered in the Barcelona Commercial Registry, VOLUME 1000466499910, FOLIO 0, SHEET B-650205, FIRST ENTRY
You can contact us through the following channels:
Email: contact@muymucho.com
Customer service telephone number 932890410
2. Customer details and commitment
The information or personal data provided to us by the Customer will be processed in accordance with the Privacy and Cookies Policy. By using this website, the Customer consents to the processing of their data and declares that it is truthful and corresponds to reality. Therefore, the Customer undertakes to:
- Use this website only to make legally valid inquiries or orders.
- Do not place any false or fraudulent orders. If there are indications of falsity or fraud, we will be authorized to cancel the order and inform the relevant authorities. We also assume no liability for any damages and/or expenses that may result from this.
- Provide us with their email address, postal address and/or other contact details truthfully and accurately. The Customer also consents to our using this information to contact them, if necessary. If the Customer does not provide all the required information, the order cannot be processed.
- Do not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or damaging program or material. The Customer must not attempt to gain unauthorized access to this website, the server on which it is hosted, or any server, computer or database connected to our website. Breaching this clause may constitute an offense under applicable legislation. By placing an order through this website, the Customer declares that they are over 18 (eighteen) years of age and legally capable of entering into contracts.
3. Service and product availability
The products offered on this website are available only in mainland Spain and the Balearic Islands (the Canary Islands, Ceuta and Melilla are excluded). If the Customer requests delivery outside this territory, we reserve the right not to accept and/or cancel the order. All orders are subject to product availability. In the event of supply difficulties or out-of-stock products, we will inform the Customer by email and refund any amount the Customer may have paid.
4. Orders
How are orders placed?
To place an order, the Customer must follow the online purchasing procedure displayed on screen and, once the products have been selected and the necessary details completed, click the “PLACE ORDER” button. The Customer will then receive an email acknowledging receipt of the order (“Processing your order”) within 24 hours of placing it. Before submitting the order, the Customer may review and modify the information entered at any time, as well as correct data-entry errors using the browser’s and the order form’s editing and back functions. The Customer will also be informed by email that the order is being shipped (“Order completed”). The Customer can also check the status of the order in “My Account”.
If the Customer made an error when entering their details, they may modify them in the “My Account” section, as well as exercise the right to rectification set out in our Privacy Policy by sending an email to contact@muymucho.com; these details will apply to future purchases. If the error relates to the current order, the Customer must contact Customer Service.
The contract will be deemed concluded when HABITUS GLOBAL RETAIL, S.L.U. receives the Customer’s acceptance and confirms receipt thereof. The electronic document formalizing the contract will be archived by HABITUS GLOBAL RETAIL, S.L.U. and will be accessible to the Customer upon reasonable request through the contact details indicated in these Conditions.
www.muymucho.com accepts no responsibility when an order cannot be delivered because the information provided is incorrect or incomplete. If the goods are returned to our warehouse due to the Customer’s repeated absence or other causes beyond HABITUS GLOBAL RETAIL, S.L.U.’s control, we reserve the right to charge the transport costs again or cancel the order, deducting the transport costs incurred.
How is shipping and delivery carried out?
Once the Customer has made the payment. Shipping costs will vary depending on the chosen shipping method, as well as the size and weight of the order. They will be calculated automatically during the payment process, before the order is completed. Orders and payment confirmations received after 12:00 noon (local time) will be processed on the next business day (working days are Monday to Friday, excluding public holidays listed on the official calendar). We offer the following shipping method:
- Standard* (2–5 business days) The delivery time for your order is 2 to 5 full business days, starting from the date the order is placed and the corresponding payment is made. The shipping cost is determined based on the weight and destination (mainland or islands).
If it is impossible for us to deliver your order, it will be returned to our warehouses. We will contact the Customer at the email address provided by them to arrange a new delivery date. If four delivery attempts have been made without successful delivery for reasons not attributable to us, we will understand that the Customer wishes to withdraw from the contract and will consider it terminated. As a result of terminating the Contract, we will refund the Customer all payments related to the order that we have received from them, deducting the transport and handling costs actually incurred by HABITUS GLOBAL RETAIL, S.L.U. as a result of the failed delivery attempts and return of the goods. The refund will be made within a maximum of 14 days from the date on which we consider the contract terminated.
The order will be deemed to have been delivered when the Customer or a third party designated by the Customer takes physical possession of the products, as evidenced by signing for receipt of the order at the delivery address provided by the Customer. The risks associated with the products will pass to the Customer upon delivery.
*Large and heavy orders will be delivered to the entrance of the property. The shipping cost does not include direct delivery to the home or installation.
*Furniture delivery costs €29.99.
Shipping costs include applicable taxes and will be itemised in the order summary before the Customer confirms the purchase, together with the total price (products + shipping), all taxes included.
Is it possible to check the order status and order history?
If the Customer has their own account at www.muymucho.comYou can track your orders by visiting “My Account” and clicking on «My orders». There, the Customer can view their order history and status. If the Customer is not registered and does not have access to “My Account”, they can contact Customer Service directly for information about the status of their order.
Can we cancel an order?
We reserve the right to cancel any order (even if it has previously been accepted), without being liable for any damage and/or expense, in the following cases:
- When an unintentional error has occurred in the online store; for example, a payment or stock error;
- When there are reasons to believe that the Customer is a minor or that the credit card to be used does not meet the requirements described in these Terms and Conditions;
- When the payment information provided by the Customer is incorrect or cannot be verified.
- When the shipping address provided by the Customer is outside the territory, or the order cannot be delivered to the address provided by the Customer.
If any of these circumstances are identified, we will duly notify you by email so that the issue can be resolved before taking any action.
Duration of the contract and the Customer’s minimum obligations: The sales contract is concluded through a single purchase transaction, with no commitment to remain in the contract and no minimum duration other than that arising from the obligations to pay the price and receive the products purchased. The Customer assumes no obligation to make periodic or recurring purchases.
5. Policy on exchanges, returns and/or withdrawal
5.1. Right of withdrawal
If the Customer enters into the contract as a consumer and user, they will have the right to withdraw from the contract without having to justify their decision and without penalty, within 14 calendar days from the day on which they, or a third party designated by them other than the carrier, takes physical possession of the products or, in the case of multiple goods ordered in the same order and delivered separately, from the day on which they take physical possession of the last of the goods.
5.2. How to exercise the right of withdrawal
To exercise the right of withdrawal, the Customer must notify HABITUS GLOBAL RETAIL, S.L.U. of their decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax, or email). For this purpose, they may use the following model withdrawal form, although its use is not mandatory.
Withdrawal form
The Customer may also exercise their right of withdrawal through the returns system available on the website, accessible via the link «Proceed with my return», provided that the notice is clear and unequivocal.
The withdrawal period will be deemed to have been met if the notice concerning the exercise of this right is sent before the applicable period expires.
5.3. Consequences of withdrawal
In the event that the Customer withdraws from the contract, HABITUS GLOBAL RETAIL, S.L.U. will refund all payments received from the Customer, including, where applicable, the delivery costs corresponding to the least expensive standard delivery method offered, without undue delay and, in any event, no later than 14 calendar days from the date on which it was informed of the decision to withdraw from the contract.
The customer will receive a refund for the returned products once we have received the goods at our warehouses and verified their condition.
HABITUS GLOBAL RETAIL, S.L.U. will issue the refund using the same payment method used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise, provided that the Customer incurs no fees as a result of the refund.
However, HABITUS GLOBAL RETAIL, S.L.U. may withhold the refund until it has received the goods or until the Customer has provided proof of having returned them, whichever condition is met first.
5.4. Return of the goods and return costs
The Customer must return or hand over the products directly to HABITUS GLOBAL RETAIL, S.L.U., without undue delay and, in any event, no later than 14 calendar days from the date on which they communicate their decision to withdraw from the contract. The deadline will be considered met if they return the goods before this period has expired.
The customer will receive a refund for the returned products once we have received the goods at our warehouses and verified their condition.
The Customer will bear the direct cost of returning the goods. When the customer uses the return label provided by HABITUS GLOBAL RETAIL, S.L.U., through the online returns system‑online will generally be €5.99 per return for orders from mainland Spain and the Balearic Islands. *If the instant transfer option is selected, €1 will be added return cost. In the case of large or heavy products, the cost may be higher; in such cases, the Customer will be informed of the exact amount before confirming the return request.
The Customer may choose, if they prefer, to arrange the return using their own means, in which case they will bear the direct cost of the return, without being required to use a specific carrier or return system
*These prices may vary depending on the size or weight of the product being returned.
IMPORTANT: web purchases can only be returned through this channel. Returns will not be accepted in physical stores.
The Customer may choose, if they wish, to arrange the return using their own means, in which case they will bear the direct cost of the return, without being required to use a specific carrier or return system.
To process a return, access the link above and fill in the fields with the order ID and your email address.
You will be redirected to a page with information about your purchase, where you will be asked to select the information related to your return, whether due to withdrawal or damage.
If you need more information, you can send an email to contact@muymucho.com
5.5. Exceptions to the right of withdrawal
For health and hygiene protection reasons, changes or returns will not be accepted for sealed products that are not suitable for return for reasons of health or hygiene protection and that have been unsealed after delivery, or that show damage or lack a label, in accordance with Article 103.e) of the Consolidated Text of the General Law for the Protection of Consumers and Users
5.6. Decrease in the value of products
The Customer will be responsible for any reduction in the value of the products resulting from handling beyond what is necessary to establish their nature, characteristics, and operation. HABITUS GLOBAL RETAIL, S.L.U. may deduct this reduction in value from the amount to be refunded, after notifying the Customer.
6. Prices and taxes
The prices of the products shown on this website are those applicable at the time of purchase. Prices may be subject to change without prior notice, but this will not affect orders that have already been accepted. All product prices, shipping costs, and other services include VAT.
The prices of the products on the website include VAT but exclude shipping costs, which will be added to the total amount as indicated in clause 4 of these Terms.
Shipping costs are added per order. We will always provide the total price, including all taxes and other costs such as fees and possible delivery charges. The Customer expressly authorizes us to issue the invoice electronically, although they may inform us at any time of their wish to receive a paper invoice, in which case we will issue and send the invoice in that format.
7. Payment methods
The accepted payment methods are detailed below:
- MasterCard
- VISA
- BIZUM
If you attempt to pay using any other method, we will not be responsible for the loss of the payment or any other damage caused by the Customer’s actions. Payment is accepted only in Euros. We are committed to protecting our Customers’ personal information, and to this end we will encrypt credit card details. In addition, during the purchase process, the Customer’s credit card identification number (CVV) is required. The CVV is a 3- or 4-digit numerical value that provides encryption control for the information recorded on the card. This security feature is designed to protect the Customer against fraud. Your CVV will not be stored in our Systems, and the Customer must provide the number each time they make a purchase at www.muymucho.com
Once the purchase request and the Customer’s details have been verified, the price will be charged to their account. By clicking “AUTHORIZE PAYMENT”, the Customer confirms that the credit card belongs to them or that they are its legitimate holder. Credit cards are subject to checks and authorization by the issuing institution, but if that institution does not authorize the payment, we will not be responsible for any delay or failure to deliver, and we will be unable to formalize any contract with the Customer.
8. Customer service
For any inquiry, issue, or claim, the Customer may contact HABITUS GLOBAL RETAIL, S.L.U. through:
Email: contact@muymucho.com
Postal address: Carrera de Sant Esteve 29, 08173, Sant Cugat del Vallès, Barcelona, Spain.
Customer service telephone: 932890410
HABITUS GLOBAL RETAIL, S.L.U. shall acknowledge receipt of submitted claims and respond to them as soon as possible.
9. Warranties
If the Customer contracts as a consumer and user, we provide warranties for the products sold through this website, under the terms legally established for each type of product, and shall therefore be liable for any lack of conformity that becomes apparent within three years of delivery of the product. The warranty does not cover damage caused by use or improper use, or, in general, any exclusions established by applicable law.
The products shall be deemed to conform to the contract provided that (i) they match the description we have provided and possess the qualities presented on this website, (ii) they are fit for the purposes for which products of the same type are ordinarily used, and (iii) they have the usual quality and performance of a product of the same type that can reasonably be expected. The products we sell may present certain variations due to the inherent characteristics of the natural materials used in their manufacture. These characteristics, such as variations in colors, sizes, textures, among others, shall not be considered defects or imperfections.
The warranty does not cover damage caused by improper use or handling, incorrect maintenance, modifications or repairs carried out by the Customer or by unauthorized third parties, or, in general, any exclusions permitted under applicable law.
10. Liability and exclusion of liability
Nothing in these Terms shall exclude or limit HABITUS GLOBAL RETAIL, S.L.U.’s liability in cases where it cannot be excluded or limited under applicable law, particularly in the event of death or personal injury caused by negligence, or in the event of liability for defective products or lack of conformity of the products.
Without prejudice to the foregoing, and to the extent permitted by applicable law, HABITUS GLOBAL RETAIL, S.L.U.’s contractual liability for damages arising from a breach of its obligations shall generally be limited to the total amount actually paid by the Customer for the products covered by the contract giving rise to the claim.
All descriptions, product photographs, information, and materials appearing on this website are provided “as is” and without express or implied warranties, except those established by law. Some products may appear slightly larger or smaller than their actual size due to screen settings and photographic techniques.
Some items may be shown larger than their actual size in order to display details clearly, or smaller than their actual size in order to show the entire item. Likewise, the color tones in photographs of products in the online store may be altered by your monitor’s resolution and may differ from the actual colors.
We will not be liable for any damage or loss resulting from a denial-of-service attack, virus, or any other technologically harmful or damaging program or material that may affect the Customer’s computer, computer equipment, data, or materials as a result of using this website or downloading content from it or, where applicable, from websites to which it redirects.
11. Force majeure
We will not be liable for any failure to perform or delay in performing any of our obligations when this is due to events beyond our reasonable control (“Force Majeure Event”). Force Majeure Events include any act, event, failure to act, omission, or accident beyond our reasonable control, including, among others, the following: strikes, lockouts, or other industrial action; civil unrest, riot, invasion, terrorist threat or attack, war (whether declared or not), or threat or preparations for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or any other natural disaster; inability to use trains, ships, aircraft, motor transport, or other public or private means of transportation; inability to use public or private telecommunications systems; and acts, decrees, legislation, regulations, or restrictions of any government or public authority.
It shall be understood that the obligations will be suspended for the period during which the “Force Majeure Event” continues, and we will have an extension of time to fulfill those obligations for a period equal to the duration of the “Force Majeure Event.” We will use all reasonable means to bring the “Force Majeure Event” to an end, or to find a solution that enables us to fulfill our obligations despite the “Force Majeure Event.”
12. Industrial and intellectual property
The Customer acknowledges and agrees that all copyright, trademarks, and other industrial and intellectual property rights in all the content on the website belong to us or to those who have licensed their use to us.
The Customer may not use such material in any way other than as we expressly authorize.
13. Written communications
Applicable regulations require some of the information or communications we send to the Customer to be in writing.
By using this website, the Customer consents to most such communications being electronic. Accordingly, we will contact the Customer by email or by posting notices on the website itself. For contractual purposes, the Customer consents to using this electronic means of communication and acknowledges that this satisfies the legal requirement for communications to be in writing.
14. Assignment of rights and obligations
The contract is binding on both the Customer and us, as well as on our respective successors, assigns and legal successors. The Customer may not assign, transfer, charge or otherwise transfer a contract or any of the rights or obligations arising from it without first obtaining our prior written consent.
We may assign, transfer, charge, subcontract or otherwise transfer a contract or any of the rights or obligations arising from it at any time during its term, without affecting the Customer’s rights in any way. Our failure to require strict performance by the Customer of any of the obligations assumed under a contract or these Conditions, or our failure to exercise any rights or remedies available to us under that contract or the Conditions, shall not constitute a waiver or limitation of those rights or remedies, nor shall it release the Customer from complying with those obligations.
No waiver by us of any specific right or remedy shall constitute a waiver of any other rights or remedies arising from a contract or the Conditions. No waiver by us of any of these Conditions or of any rights or remedies arising from a contract shall be effective unless it is expressly stated to be a waiver and is formalized and communicated to the Customer in writing in accordance with the provisions above.
15. Entire agreement and partial invalidity. Waiver
These Conditions, and any document expressly referred to in them, constitute the entire agreement between the Customer and HABITUS GLOBAL RETAIL, S.L.U. concerning their subject matter. They also supersede any other prior agreement, arrangement or promise made between the Customer and HABITUS GLOBAL RETAIL, S.L.U., whether orally or in writing.
The Customer and HABITUS GLOBAL RETAIL, S.L.U, acknowledge that they have consented to enter into a contract without relying on any statement or promise made by the other party or that could be inferred from any statement or document in the negotiations conducted by the two parties before entering into it, except for anything expressly mentioned in these Terms. Neither the Customer nor HABITUS GLOBAL RETAIL, S.L.U, shall have any claim in respect of any inaccurate statement made by the other party, whether verbal or written, before the date of a contract (unless such inaccurate statement was made fraudulently), and the only remedy available to the other party shall be for breach of contract, in accordance with these Terms.
If any of these Terms or any provision of a contract is declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in force and shall not be affected by such declaration of invalidity.
16. Amendment of terms
We reserve the right to review and amend these Terms at any time. The Customer shall be subject to the policies and Terms in force at the time they use this website or place each order.
17. Complaints
You may submit your complaints and claims through our contact channel by sending an email to the Email: contact@muyimport.com, which will be handled by our customer service team as soon as possible and, in any event, within the legally established period.
In this regard, we inform you that, if we have not satisfactorily resolved a complaint, the Customer has the right to refer the matter to an alternative dispute resolution entity for consumer disputes that has been notified to the European Commission, in accordance with the provisions of the law.
18. Language, applicable law and jurisdiction
The language in which the contract between HABITUS GLOBAL RETAIL, S.L.U, and the Customer will be concluded is Spanish.
The use of this website and contracts for the purchase of products through this website shall be governed by Spanish law. Any dispute arising from or related to the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the courts and tribunals of the Customer’s place of residence.
The European Commission provides consumers with a platform for the online resolution of consumer disputes, which you may use as a consumer and which is available at the following link: http://ec.europa.eu/consumers/odr/
19. DPO and whistleblowing channel
https://muymucho.denuncias.normativasonline.es/site/denunciaindex