Exchange and Returns Policy
The customer has the right to cancel the requested order within 14 calendar days of receiving it.
For health and hygiene reasons, exchanges or returns will not be accepted for sealed products that have been opened or unsealed, are damaged, or have no label.
The customer will receive a refund for returned products once we have received the goods at our warehouses and verified their condition.
Customers will not receive a refund for the initial shipping costs.
Process my return
To process a return, access the link above and fill in the fields with your order ID and email address.
You will be redirected to a page containing your purchase information, where you will be asked to select the information related to your return, either due to cancellation or damage.
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Returns of orders from Spain have a cost of 5.99 euros per return.
*If you choose the instant bank transfer option, an additional €1 return fee will be added.
IMPORTANT: web purchases can only be returned through this channel. Returns will not be accepted in physical stores.
We have a 30-day return policy, meaning you have 30 days after receiving the item to request a return.
The item must be in the same condition as when you received it, unused, with its tags and in its original packaging, for the return to be accepted. You will also need the receipt or proof of purchase.
To start a return, you can contact us at contact@muymucho.com. Please note that returns must be sent to the following address: Carrera de Sant Esteve 29, 08173, Sant Cugat del Vallès, Barcelona, Spain.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned without first requesting a return will not be accepted.
For any questions about returns, you can contact us at contact@muymucho.com
Damages and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), made-to-order products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase of the new item.
European Union 14-day cooling-off period Without prejudice to the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the previous case, the item must be in the same condition as when you received it, unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not your refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please remember that your bank or credit card issuer may need some time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@muymucho.com.