Terms of Use and Purchase Conditions
The present Terms of Use and Conditions of Purchase (hereinafter, “Terms”) establish the terms governing SEGMENTS The present Terms of Use and Conditions of Purchase (hereinafter, “Terms”) establish the terms governing use of this website (www.muymucho.com) and the purchase of products on it. Please, before using this website, please read these Terms carefully, as well as our Privacy Policy and Cookie Policy, all of which are available on
the website itself. By using this website or place an order through it, you consent to be bound by these Terms, as well as our Privacy Policy and Cookie Policy, so if you do not agree
in accordance with them, you must not use this website. These those in force at the time of using this website or placing your order. These terms may be amended, so it is your responsibility to read them periodically to stay informed if you have any questions, you can contact us by sending an email contact@muymucho.com.
1. Introduction
We hereby inform you that the company HABITUS GLOBAL RETAIL, S.L.U, is the company responsible for centralising the marketing of products on this website. Accordingly, these Terms apply to the relationship between HABITUS GLOBAL RETAIL, S.L.U,, (hereinafter, “HABITUS GLOBAL RETAIL, S.L.U,” or the “Company”) and you (hereinafter, the “Customer”), with regard to all transactions carried out on the website www.muymucho.com (hereinafter, “Online Store”).
In in compliance with Article 10 of Law 34/2002 of 11 July on information society and e-commerce services, the information and e-commerce, it is hereby stated that ownership of the website www.muymucho.com corresponde a HABITUS GLOBAL RETAIL, S.L.U., con CIF B‑26612754, domicilio social en Carrera de Sant Esteve 29, 08173, Sant Cugat del Vallès, Barcelona, Spain. Registered in the Barcelona Commercial Registry, VOLUME 1000466499910, FOLIO 0, SHEET B-650205, FIRST REGISTRATION
You can contact us through the following means:
Email email: contact@muymucho.com
Telephone customer service 932890410
2. Details and customer commitment
The information or personal data provided by the Customer will be processed in accordance with the provisions of the Privacy Policy Privacy and Cookies. By using this website, the Customer consents to the processing of their data and states that they are truthful and correspond to reality. Therefore, the Customer undertakes to:
- Use this website solely for make legally valid enquiries or orders.
- Do not place any false or fraudulent order. In if there are indications of falsehood or fraud, we will be authorized to cancel the order and notify the relevant authorities. We also assume no liability whatsoever for any damages and/or expenses that may arise as a result.
- Providing us with your email address (email), postal address and/or other contact details truthfully and accurately. The Customer also consents so that we can use this information to contact them if necessary. If the Customer does not the necessary information is not provided, the order cannot be processed.
- Do not engage in misuse of this website by intentionally introducing viruses, Trojans, worms, logic bombs, or any any other technologically harmful or damaging program or material. The Customer will not attempt to gain unauthorized access authorized to access this website, the server on which it is hosted, or any server, computer or database related to our website. Breach of this clause could may result in offences classified under applicable regulations. By placing an order place an order, the Customer must follow the online purchasing procedure shown on screen and, once through this website, the Customer declares that they are over 18 (eighteen) years of age and have the legal capacity to
and the capacity to enter into contracts. 3. Service and product availability
products The products shipment outside the aforementioned territory, we reserve the right not to accept and/or cancel the order. the products offered on this website are only available in mainland Spain and the Balearic Islands (the Canary Islands, Ceuta and Melilla are excluded). If the Customer requests shipment outside the aforementioned territory, we reserve the right not to accept and/or cancel the order. All orders are subject to product availability. In the event of supply difficulties or in the event in the event of a stock shortage, we will notify the Customer by email and refund any amount
4. that may have been paid.
How does it Orders
How are orders placed? To place Once the products have been selected and the necessary information has been completed, click the “PLACE THE “ORDER”. Subsequently, the Customer will receive an email acknowledging receipt of their order (“Processing your order”) within 24 hours of placing it. Before submitting the order, the Customer may, at any time, may review and modify the information entered at any time, and correct any data-entry errors using the editing and back functions of the browser and the order form itself. The Customer you will also be notified by email that the order is being shipped (“Order completed”). The Customer can also check the status of their order in “My Account”.
If the el Cliente haya cometido un error al introducir sus datos, podrá modificar los mismos en el apartado “Mi Account”, as well as exercise the right to rectification right set out in our Privacy Policy by sending an email to contact@muymucho.com; these details will apply to future purchases. If the error concerns for the current order, the Customer must contact Customer Service.
The contract will be deemed concluded when HABITUS GLOBAL RETAIL, S.L.U. receives the Customer's acceptance and confirm receipt thereof. The electronic document formalizing the contract will be archived by HABITUS GLOBAL RETAIL, S.L.U. and will be accessible to the Customer upon reasonable request through the contact details assumes no responsibility
www.muymucho.com accepts no liability when an order cannot be delivered because the information provided is not correct or are incomplete. If the goods are returned to our warehouse due to the customer's repeated absence or other causes beyond HABITUS GLOBAL RETAIL, S.L.U.'s control, we reserve the right to charge the transportation costs again. transportation costs or cancel that order, deducting the transportation costs incurred.
How does it ship and deliver the order?
At the time when the Customer makes the payment. Shipping costs will vary depending on the shipping method chosen, as well as as well as the size and weight of the order, calculated automatically during the payment process, and before completing the order. Orders and payment confirmations received after 12:00 at noon (local time) will be processed on the following business day (business days are Monday to Friday, excluding public holidays marked on the official calendar). We offer the following shipping method:
- Standard* (2–5 days business days) The delivery time for your order is 2 to 5 full business days, starting from the date of placing the order and paying the corresponding price. Your shipping cost is determined according to the weight and destination (mainland or islands).
In the event if it proves impossible for us to deliver the order, it will be returned to our warehouses. We we will contact the Customer at the email address provided by them, in order to establish a new delivery date. In the event that four attempts have been made to deliver the order without if it had been possible to deliver it for reasons beyond our control, we will understand that the Customer wishes withdraw from the contract and consider it terminated. As a result of terminating the Contract, we we will refund the Customer all payments related to the order that we have received from the Customer, deducting the transport and handling costs actually incurred by HABITUS GLOBAL RETAIL, S.L.U. as a as a result of failed delivery attempts and the return of the goods, which will be delivered within a maximum period of 14 days from the date on which we consider the contract terminated.
It shall be understood the order has been delivered when the Customer or a third party designated by the Customer takes physical possession of the products, as evidenced by signing the delivery order at the delivery address provided by the Customer. The risks associated with the products will be borne by the Customer from the moment of delivery.
*Orders large and heavy items will be delivered to the entrance of the building. The shipping cost does not include direct delivery to the home or installation
*Shipping of furniture costs €29.99 to ship.
Delivery charges shipping include the applicable taxes and will be itemized in the order summary before the Customer confirms the purchase, together with the total price (products + shipping), all taxes included.
Can I check the order status and order history?
If the Customer has their own account in www.muymucho.com, you can track your orders by visiting “My Account” and clicking on “My orders”. There, the Customer can view their order history your orders and their status. If the Customer is not registered and does not have the “My Account” area, you can contact Customer Service directly for information about the status of your order.
Can we cancel an order?
We reserve the right to cancel any order (even if it has previously been accepted), without being liable for any damage and/or expense in the following cases:
- When an unintentional error has occurred in the online store; for example, a payment or stock error;
- When there is reason to believe that the Customer is a minor or the credit card to be used does not meet the requirements described in these Terms and Conditions;
- When the payment information provided by the Customer is incorrect or cannot be verified.
- When the shipping address provided by the Customer is outside the territory, or the order cannot be delivered to the address provided by the Customer.
In the event that if any of these circumstances arise, we will duly notify you by email, at for the purpose of being able to resolve the issue before taking any action.
Duration of the Contract duration and minimum Customer obligations: The purchase contract is concluded in a single transaction of purchase, with no minimum commitment or minimum term other than that arising from the payment obligations for the price and receipt of the products purchased. The Customer assumes no obligation to make periodic or recurring purchases.
5. Returns and changes, returns and/or withdrawal
5.1. Right of withdrawal
If the Customer contracts as a consumer and user, they have the right to withdraw from the contract without having to justify their decision and without penalty, within 14 calendar days from the day on which they or a third party designated by them specified, other than the carrier, acquires physical possession of the products, or, in the case of delivery of multiple goods ordered in the same order and delivered separately, from physical possession of the last of the goods.
5.2. Method of exercise of the right of withdrawal
To exercise the right of withdrawal, the Customer must notify HABITUS GLOBAL RETAIL, S.L.U. of their decision to withdraw of the contract by means of an unequivocal statement (for example, a letter sent by post, fax or email); electronically). For this purpose, they may use the following withdrawal form template, although its use is not is mandatory
The Customer may also exercise their right of withdrawal through the returns system available on the website, accessible via the link “Process my return”, provided that the notice is clear and unequivocal.
It shall be deemed the withdrawal period has expired if the notice concerning the exercise of this right is sent before when the applicable period expires
5.3. Consequences of withdrawal
In the event of In the event of the Customer's withdrawal, HABITUS GLOBAL RETAIL, S.L.U. will refund all payments received from the Customer, including, where applicable, delivery costs corresponding to the least expensive standard delivery method most expensive option offered, without undue delay and, in any event, no later than 14 calendar days from the date on which they were informed of the decision to withdraw from the contract.
The refund for the returned products, the customer will receive it once we receive the goods at our warehouses and we verify its condition.
HABITUS GLOBAL RETAIL, S.L.U. will issue the refund using the same payment method used by the Customer for the initial transaction, unless they have expressly agreed otherwise and provided that they do not incur any costs as a result of the refund.
However, HABITUS GLOBAL RETAIL, S.L.U. may withhold the refund until it has received the goods or until the Customer has provided proof of returning them, whichever condition is met first.
5.4. Return of the goods and return costs
The Customer must return or hand over the products directly to HABITUS GLOBAL RETAIL, S.L.U., without undue delay undue and, in any event, no later than 14 calendar days from the date on which notify their decision to withdraw from the contract. The deadline will be considered met if they return the goods the goods before that period has elapsed.
The refund for the returned products, the customer will receive it once we receive the goods at our warehouses and we verify its condition.
The Customer will bear the direct cost of returning the goods. When the customer uses the return label proporcionada por HABITUS GLOBAL RETAIL, S.L.U., a través del sistema de devoluciones on‑line será, con carácter in general, €5.99 per return for orders from mainland Spain and the Balearic Islands. *If you choose the instant transfer instantánea se sumará 1 € coste de devolución. En caso de productos for large or heavy products, the cost may be higher; in that case, the Customer will be informed of the exact amount before confirming the return request.
The Customer may choose, if they prefer, to arrange the return themselves, in which case they will bear the cost direct cost of the return, without being required to use a carrier or specific return system. specific
*These prices may vary depending on the size or weight of the product to be returned.
IMPORTANT: web purchases can only be returned through this channel. Returns will not be accepted in physical stores. physical store.
The Customer may choose, if they wish, to arrange the return themselves, in which case they will bear the cost direct cost of the return, without being required to use a carrier or specific return system. specific.
To process a return, access the link previously and fill in the fields with the order ID and your email address.
It will redirect you to a page with your purchase, where you will be asked to select the information related to your return, either for withdrawal or breakage.
If you need for more information, you can email contact@muymucho.com
5.5. Exceptions to the right of withdrawal
For reasons of health protection and hygiene, exchanges or returns will not be accepted for sealed products that have been that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery, or that show damage or lack a label, in accordance with Article Article 103(e) of the Consolidated Text of the General Law for the Protection of Consumers and Users
5.6. Reduction in the value of the products
The Customer will be responsible for any reduction in the value of the products resulting from handling other than necessary to establish their nature, characteristics, and operation. HABITUS GLOBAL RETAIL, S.L.U. may pass on this decrease in value in the amount to be refunded, after notifying the Customer Customer
6. Prices and taxes taxes
Product prices the prices of the products shown on this website that apply at the time of purchase. Prices may be subject to change without prior notice, but this will not affect orders that have already been accepted. All product prices, shipping charges, and other services include VAT.
Product prices the total price of the products on the website includes VAT but excludes shipping charges, which will be added to the amount total as indicated in clause 4 of these Terms and Conditions.
Delivery charges shipping charges are added per order. We will always provide the total price, including all taxes and other costs such as fees and any possible delivery charges. The Customer expressly authorizes us to issue the invoice in electronic format, although you may inform us at any time of your wish to receive an invoice in paper format, in which case we will issue and send the invoice in that format.
7. Payment methods payment
The payment methods the accepted payment methods are detailed below:
- MasterCard
- VISA
- BIZUM
If you try If you attempt to pay by any other method, we will not be responsible for the loss of the payment or any other damage caused by the Customer’s action. Payment is accepted only in Euros. We undertake to protect our Customers’ personal information of our Customers, and for this purpose we will encrypt credit card data. On the other hand, during the during the purchase process, the Customer’s credit card identification number (CVV) is required. The CVV is a 3- or 4-digit numerical value that provides an encryption check of the information recorded on the card. This security feature is designed to protect the Customer against fraud. Their CVV will not will be stored in our Systems, and the Customer must provide the number each time they make a purchase in www.muymucho.com
When the purchase request and the Customer’s details have been verified, the price will be charged to their account. When the Customer clicks “AUTHORIZE PAYMENT,” they confirm that the credit card belongs to them or that they are its legitimate holder. Credit cards are subject to checks and authorization by the the card issuer, but if that institution does not authorize the payment, we will not be held responsible for any delay or failure to deliver, and we will not be able to enter into any contract with the Customer.
8. Customer Service customer
For any For any inquiry, incident, or complaint, the Customer may contact HABITUS GLOBAL RETAIL, S.L.U. through from:
Email email: contact@muymucho.com
Address postal address: Carrera de Sant Esteve 29, 08173, Sant Cugat del Vallès, Barcelona, Spain.
Telephone customer service: 932890410
HABITUS GLOBAL RETAIL, S.L.U. will acknowledge receipt of submitted claims and respond to them within the shortest possible period. as soon as possible.
9. Warranties
If the Customer if the Customer contracts as a consumer and user, we offer warranties on the products we market through this website, under the terms legally established for each type of product, and therefore assuming responsibility for their lack of conformity that becomes apparent within three years of delivery of the product. The warranty excludes damage caused by use or improper use improper, as well as, in general, all those excluded by applicable law.
It is understood that the products conform to the contract provided that (i) they correspond to the description provided by we have presented on this website, (ii) are fit for the purposes for which products of the same type are ordinarily intended for products of the same type and (iii) have the usual quality and performance of a product of the same type that could reasonably be expected. The products we market may may show some variations due to the specific characteristics of the natural materials used in their manufacture. These characteristics, such as variations in color, size, texture, among others, shall not be considered defects or flaws.
The warranty excludes the warranty relating to damage caused by improper use or handling, or by improper maintenance, or modifications or repairs carried out by the Customer or by unauthorized third parties, authorized parties, as well as, in general, all exclusions permitted by applicable law.
10. Liability and exemption from liability
Nothing herein Nothing in these Terms shall exclude or limit the liability of HABITUS GLOBAL RETAIL, S.L.U. in cases where it cannot be excluded or limited under applicable law, in particular in the event of death or personal injury caused by negligence, or in the event of liability for defective products or for lack of conformity of the products.
Without prejudice notwithstanding the foregoing, and to the extent permitted by applicable law, HABITUS GLOBAL RETAIL, S.L.U.'s contractual liability HABITUS GLOBAL RETAIL, S.L.U. for damages arising from the breach of its obligations shall be limited, in in general, to the total amount actually paid by the Customer for the products covered by the contract giving gives rise to the claim.
All descriptions, product photographs, information and materials appearing on this website are supplied “as is” and without express or implied warranties regarding them, except for those established legally. Some products may appear slightly larger or smaller than their actual size, due to screen settings and photographic technique.
Other of products may be shown larger than their actual size, in order to clearly show details; or smaller than their actual size, in order to show the entire item. Likewise, the colour tones the colour shades in photographs of products in the online store may be altered by the resolution of your monitor, which may differ from the actual ones.
We will not be liable for any damage or loss resulting from a denial-of-service attack, virus, or any other technologically harmful or damaging program or material that may affect the computer, equipment, computer systems, data, or Client materials as a result of using this website or downloading the content thereof or, where applicable, to the websites to which it redirects.
11. Force force majeure
We will not be liable for any failure or delay in fulfilling any obligations undertaken, when caused by events beyond reasonable control (“Force Majeure Event”). The Force Majeure Events will include any act, event, failure to act, omission, or accident that outside our reasonable control and, among others, the following: strikes, lockouts, or other industrial action. Civil unrest, riot, invasion, terrorist threat or attack, war (declared or or threat or preparations for war. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or any other natural disaster. Inability to use trains, ships, planes, motor vehicles or other means of transport, public or private. Inability to use systems public or private telecommunications networks. Acts, decrees, legislation, regulations, or restrictions of any government or public authority.
It shall be understood the obligations will be suspended for the period during which the “Force Majeure Event” continues, and we will have an extension of the period for fulfilling those obligations equal to the period during which the “Force Majeure Event” while the “Force Majeure Event” continues. We will take all reasonable measures to bring the “Force Majeure Event” to an end. Force Majeure”, or to find a solution that allows us to fulfill our obligations despite the “Force Majeure Event” Force Majeure”.
12. Ownership industrial and intellectual property
The Customer acknowledges and agrees that all copyright, trademarks, and other industrial and intellectual property rights all content on the website belongs to us or to those who granted us a licence for its use.
The Customer may not use such material in any way other than as expressly authorized by us.
13. Communications in writing
The law applicable requires some of the information or communications we send to be in writing.
The Customer, By using this website, the Customer consents to most such communications being electronic. Thus, therefore, we will contact the Customer by email or by posting notices on the website itself. For contractual purposes, the Customer consents to using this electronic means of communication and acknowledges fulfilment of the legal requirement for it to be in writing.
14. Assignment of rights and obligations
The contract is binding on both the Customer and us, as well as on their respective successors, assignees and successors in title. The Customer may not transfer, assign, charge or otherwise transfer a contract or any of the rights or obligations arising from it, without having obtained our prior consent in writing.
We may transfer, assign, charge, subcontract or otherwise transfer a contract or any of the rights or obligations arising from it, at any time during its term, without the Customer's rights are affected in any way. Our failure to require strict compliance any of the obligations assumed by the Customer under a contract or these Terms and Conditions or our failure to exercise any rights or remedies that may be available to us under such contract or the Terms and Conditions shall not constitute any waiver or limitation in relation to such rights or actions, nor shall it release the Customer from complying with such obligations.
No waiver by us of a specific right or remedy shall constitute a waiver of any other rights or remedies arising from a contract or the Terms and Conditions. No waiver by us of any of these Terms and Conditions or to any rights or remedies arising from a contract shall take effect unless it is established expressly that it is a waiver, and is formalized and notified to the Customer in writing in accordance with the provided above.
15. Agreement entire agreement and partial invalidity. Waiver
These These Terms and Conditions, and any document expressly referred to in them, constitute the entire agreement existing between the Customer and HABITUS GLOBAL RETAIL, S.L.U., in relation to their subject matter. Furthermore, replace any other agreement, arrangement or promise previously agreed between the Customer and HABITUS GLOBAL RETAIL, S.L.U., orally or in writing.
The Customer and HABITUS GLOBAL RETAIL, S.L.U. acknowledge that they agreed to enter into a contract without relying on any representation or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by both parties before that date, except for what is expressly stated in these Conditions. Neither the Customer nor HABITUS GLOBAL RETAIL, S.L.U. shall have any claim based on any misrepresentation made by the other party, whether orally or in writing, before the date of a contract (unless such misrepresentation was fraudulently made) and the sole remedy available to the the other party shall be for breach of contract, in accordance with the provisions of these Conditions.
If any of these Conditions or any provision of a contract are declared null and void by a final decision issued by the competent authority, the remaining terms and conditions shall remain in force, without affecting the validity of the remaining terms and conditions.
16. Modification of conditions
We reserve the right to review and modify these Conditions at any time. The Customer shall be subject to the policies and Conditions in force at the time you use this website or place each order.
17. Complaints
You may submit your complaints and claims through our contact channel by sending an email to the Email: contact@muyimport.com, which will be handled by our customer service team customer service within as soon as possible and, in any event, within the legally established period.
In this regard, In this regard, we inform you that, if we have not satisfactorily resolved a complaint, the Customer has the right to refer the matter to an alternative consumer dispute resolution entity that has been notified to the European Commission, in accordance with the provisions of the law.
18. Language, applicable law and jurisdiction
The language in the language in which the contract between HABITUS GLOBAL RETAIL, S.L.U. and the Customer will be concluded is Spanish.
The use of this The use of this website and the contracts for purchasing products through this website shall be governed by Spanish law. Any dispute arising from or relating to the use of the website or to those contracts shall be subject to the non-exclusive jurisdiction of the courts and tribunals of the Customer's domicile.
The Commission The European Commission makes an online dispute resolution platform available to consumers for consumer matters, which you may use as a consumer and which is available at the following link: http://ec.europa.eu/consumers/odr/
19. DPO and whistleblowing channel
https://muymucho.denuncias.normativasonline.es/site/denunciaindex